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Step 8 – Flush DNS cache on the client computer. This will not help troubleshoot issues with Apple mobile devices however, it will help you continue to eliminate potential issues or causes for the connectivity error. Step 7 – Troubleshoot potential home router issues by disconnecting the wireless router and connecting to the Internet directly through your DSL or cable modem. Step 6 – For Windows users, if you still encounter iTunes connection errors at this point, uninstalling and then reinstalling the iTunes program has proven effective for some end-users.
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Your computer will be at risk for the timeframe the software is disabled while troubleshooting the iTunes connection error.
Ensure that all files required to reinstall computer security software are available for use (to include noting the license key).
Instead, the program will continue to run in the background and potentially interfere with the proper operation of iTunes. The temporary removal may be required in some cases of security applications not truly being deactivated with that menu selection. You may have encountered a case of where your specific software is not fully compatible with iTunes. Step 5 – Disable or uninstall the computer security software installed on your computer temporarily. iTunes will attempt to contact either or during an iPhone restore and activation. Step 4 – Add the VeriSign servers to the “Trusted” site list in your computer security software. Other ports that are considered “well known” that may need to be opened for proper iTunes use include: 3689, 5297, 5298, 5353, 8000-8999, and 42000-42999. Trusted servers include:, ,, gs.,, ax., ax., and ax.net. In order for iTunes to contact the Apple server it has to be able to use port 80 and port 443 which should be enabled on computer firewalls.
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Step 3 – If your computer or portable device is able to browse to websites (and iTunes is up-to-date), then the issue with the iTunes Network Connection timing out is likely due to an antivirus or computer firewall conflict on the computer.
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You can also select “Help” and “Check for Updates” from the iTunes File menu to check for software updates if manual verification and updating is not desired or too many steps for your personal preferences. A pop-up window will then display showing the version of the software installed on your computer. You can verify the version of the iTunes program by selecting the “Help” and then “About” menu options from the primary iTunes file menu. Step 2 – Ensure the most current version of iTunes is installed on the target computer. If the alternative website loads in the device or computer’s web browser then the Internet connectivity cause can be eliminated as a reason for the error. Many times, iTunes users will forget to try this step and realize that they have an Internet outage or are no longer connected to a wireless network. Step 1 – Determine if your computer or iDevice can connect to the Internet by attempting to browser to non-Apple websites. “Cannot connect to iTunes Store” Steps to Fix the iTunes Network Connection Timed Out Error Make sure your network connection is active and try again.” “There is a problem downloading the software” “There was an error downloading your music (-3259)” Some of the common errors displayed for this error include:
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Once the upgrade has occurred, the iPhone, iPad, or iPod Touch then fail to connect to the iTunes Store.
#Apple itunes download problems update
The network connection timed out error and related problems are commonly reported by consumers when trying to update their respective iDevice to a newer version of the iOS software. Common iTunes Network Connection Timed Out Errors An error that most iTunes users will come across at some point is the “iTunes Network Connection Timed Out.” When this error is encountered, there are typically two root causes for the issue: 1 – There is an Internet connection issue or 2 – There is a computer security application or other program blocking the connection between the iTunes application and the Apple servers.
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